The topics shown below are just an example. They could be modified according to the client’s needs and will.

The trainings comprise various forms of tuition: lections, discussions, role games, analyses and case studies, solving problem situations, tests and others.

The purpose of our trainings is implementation in practice. Passing the tuition the employees should be able to use the increased knowledge and skills in everyday jobs and be more efficient in their work.

The topics shown below are just an example. They could be modified according to the client’s needs and will.

The trainings comprise various forms of tuition: lections, discussions, role games, analyses and case studies, solving problem situations, tests and others.

The purpose of our trainings is implementation in practice. Passing the tuition the employees should be able to use the increased knowledge and skills in everyday jobs and be more efficient in their work.

• Effective communication:
  • Verbal communication / spoken and written contact/
  • Nonverbal communication /body language, mimics and gestures/
  • Communication at the working place
  • NLP (Neuro-linguistic programming) techniques for achieving effective communication
  • Synchronization of the different communication styles
     
• Personnel motivation:
  • Labour motivation, motivation and necessities
  • Motivation recognition, motivation profiling
  • Motivation and loyalty
  • Motivation techniques for inspiring the personnel
     
• Create and develop a successful team:
  • Team building
  • Team players and roles
  • Team coactivity
  • Motivation and management
  • Conflict management
     
• Management and leadership:
  • Management and interrelations
  • Basic management principles
  • Leadership styles
  • Leadership and motivation
  • Delegating power of attorney
  • Taking decisions
  • Conflicts management

• Effective communication:
  • Verbal communication / spoken and written contact/
  • Nonverbal communication /body language, mimics and gestures/
  • Communication at the working place
  • NLP (Neuro-linguistic programming) techniques for achieving effective communication
  • Synchronization of the different communication styles
     
• Personnel motivation:
  • Labour motivation, motivation and necessities
  • Motivation recognition, motivation profiling
  • Motivation and loyalty
  • Motivation techniques for inspiring the personnel
     
• Create and develop a successful team:
  • Team building
  • Team players and roles
  • Team coactivity
  • Motivation and management
  • Conflict management
     
• Management and leadership:
  • Management and interrelations
  • Basic management principles
  • Leadership styles
  • Leadership and motivation
  • Delegating power of attorney
  • Taking decisions
  • Conflicts management

• Conflicts management:
  • Preconditions for conflicts arising
  • Conflict influences and consequences
  • Solving conflicts effectively
     
• Stress management:
  • Stress and distress
  • Stress at the working place
  • Ways and means for stress reduction
     
• Time management and goals determination:
  • Difficulties in working time schedules
  • Order by importance tasks and responsibilities
  • Organization on the working place
  • Focusing the goal
     
• Successful sales and work with clients:
  • Preparation for the sales
  • Approaching the client, identifying his necessities
  • Realizing the sales
  • Sales by the phone
  • Work with clients in complicated and conflict situations
     
• Presentation skills:
  • Goals determination
  • Planning, structure and content
  • The good presenter
  • Techniques for the successful presentation
  • Common errors

• Conflicts management:
  • Preconditions for conflicts arising
  • Conflict influences and consequences
  • Solving conflicts effectively
     
• Stress management:
  • Stress and distress
  • Stress at the working place
  • Ways and means for stress reduction
     
• Time management and goals determination:
  • Difficulties in working time schedules
  • Order by importance tasks and responsibilities
  • Organization on the working place
  • Focusing the goal
     
• Successful sales and work with clients:
  • Preparation for the sales
  • Approaching the client, identifying his necessities
  • Realizing the sales
  • Sales by the phone
  • Work with clients in complicated and conflict situations
     
• Presentation skills:
  • Goals determination
  • Planning, structure and content
  • The good presenter
  • Techniques for the successful presentation
  • Common errors